Refund policy

BikeVolt101 Returns & Refund Policy

At BikeVolt101, we are committed to delivering premium-quality products and ensuring customer satisfaction. Please review our return policy carefully before making a purchase.

14-Day Returns

We accept returns on eligible items within 14 days of delivery.

To qualify for a return:

  • The item must be unused and in the same condition as received.

  • The product must be returned in its original packaging.

  • Proof of purchase is required.

Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong item or a faulty product).

Custom Products (Non-Returnable)

Custom-made products, including but not limited to custom Sur-Ron seats and moto seats, are not eligible for return or refund under any circumstances, unless the item arrives damaged or faulty.

Due to the personalised nature of these items, all custom sales are final.

If a custom product arrives damaged, you must contact us immediately with clear photos and your order number so we can assess the issue and arrange an appropriate resolution.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us immediately with your order number and clear photographic evidence.

If the issue is confirmed to be our responsibility, we will:

  • Cover the return shipping costs

  • Offer a replacement or full refund

Return shipping costs will also be refunded where the issue is due to our error.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval status of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

Refunds will only be issued for items returned in their original condition unless the return is due to confirmed damage or fault.

Non-Refundable Situations

Refunds may be refused if:

  • The product has been used, installed, or modified.

  • The item is returned damaged due to improper handling.

  • The return request is made outside the 14-day return window.

For any return enquiries, please contact our support team before sending an item back to ensure proper return instructions are provided.